How We Enhance Contact Centers

  • Client Specific Solutions
  • Best-In-Class Resources
  • Proven Methodology
  • Decades of Experience

Your Contact Center Is A Critical Communication Point With Your Clients And You Must Deliver An Exceptional Customer Experience . . . Every Time!

All world-class companies continually benchmark themselves against other best-in-class organizations to improve efficiency, profitability and customer experience. Leveraging expert and unbiased resources to perform assessments of their people, processes and technologies allow our clients to improve customer satisfaction while staying focused on managing their day-to-day activities. TelEnergy Advisors’ proven methodology allows us to identify the gaps within our client’s contact center environments, develop actionable roadmaps to address short-term issues while simultaneously developing a long term contact strategy. All of our assessments take into consideration the improvement in customer experience, the financial investment, and the impact on the clients we serve.

Our Team will . . .

Our services help our clients:

  • Augment their Team with our premier contact center resources.
  • Assess their current state and benchmark against best-in-class contact centers. Focused on people, process, technology, CX and financial impact
  • Improve Client Experience with enhanced Omni-Channel Communications
  • Optimize cloud communication and collaboration applications
  • Measure, Measure, Measure – expand analytics and dashboards enabling real-time visibility of customer experiences and satisfaction
  • Adopt Two-Way Social Media Conversations
  • Manage technology implementations; ensuring the Customer Experience is always front and center
  • Accelerate Engagements –Implementing solutions and reaching ROI targets faster.

Our Contact Center experts manage all phases of your center’s transformation. Begining with understanding your business needs and your customers.

Customer Experience

  • Customer Journey Mapping
  • CX Assessment
  • Voice of the Customer Review
  • Omni-Channel Effectiveness
  • Leverage of Voice and Data Analytics to Improve Business Processes
  • Effectiveness of Social Customer Care
  • Roadmap for Success – Customer Experience

Contact Center Management

  • Organizational & Operational Assessments
  • Evaluation of IVR Design & Call Routing
  • Process Optimization & Re-Design
  • Technology Review
  • Workforce Management Effectiveness
  • Utilization of Social Customer Services
  • Roadmap for Success – Contact Center Management

Customer Experience

  • Business Transformation – Analysis, Design & Execution
  • Project Management Services
  • Voice of the Customer Review
  • Risk Assessment and Change Management Oversight
  • End-State Results Monitoring & Success Realization
  • Roadmap for Success – Engagement Management

TelEnergy Advisors provides a Free, No Obligation assessment of your Voice & Data requirements