Discover how one of the largest moving companies in North America achieved success with AI.
The Company
The Challenge
For more than 35 years, the company – one of the largest independently owned and operated moving companies in North America – has provided local, long distance, and global relocation services to a variety of commercial, residential, and government clients.
The company was experiencing rapid growth as a result of a spike in demand of moving services across the country. Leads had more than doubled, and the company needed a more efficient way to monitor performance and an optimized approach to how it coached its 30-person sales team, or moving consultants.
"Armed with Observe.AI, we have been able to identify strengths and weaknesses of each of our move consultants and focus on areas of opportunity to
modify behaviors"
-SVP of Sales
The Solution and Results
Observe.AI enabled the company to have a data- driven way to not only improve how moving consultants delivered service, but also to identify opportunities to expand services and increase revenue. Since adoption, they have reached record revenue increases, record profit, higher CSAT, and reduced time to resolve claims.
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