Telecom case study

Four Year Liberal Arts University
A Client Impact Statement

Our Client

  • Four Year Liberal Arts University
  • Located in Illinois
  • Enrollment of 2800 Students
  • Multi-location Environment

The Telecom Challenge

  • Needed to replace end of life PBX
  • Desire to consolidate services, improve performance and reduce costs
  • Frustrated with poor service levels and lack of insight into expenses
  • Uncertain of all services being used as business has grown over time
  • Limited internal resources
  • Incumbent suppliers not motivated to help reduce costs and cut their margin

Our Success Methodology

  • Understand business objectives through interviews with internal stakeholders
  • Gather and analyze all invoices and contracts associated with telecom services
  • Defined future network architecture needs through discovery process with Client
  • Interviewed incumbent suppliers: Asked for options to reduce costs, improve performance and  consolidate invoices
  • Vetted and evaluated service options of multiple suppliers: AT&T, Access One, FirstComm, Arkadin,  Broadview Networks, Granite, 8X8, Ring Central, Verizon, Net-2-Phone
  • Created competitive bidding environment
  • Provided several new network architecture options for Client, in-line with business objectives


  • Using the TelEnergy Success Management Methodology, aligned Client’s requirements with carrier  capabilities and service levels.
  • Replaced end of life PBX with VoIP solution. Mitigated risk of PBX failure.
  • Eliminated $40k per year PBX maintenance agreement mand moved from a variable capex environment to a consistent opex structure.
  • Developed and help execute negotiation strategy.
  • Built plan to create co-terminus contracts and eliminated auto renew contracts.
  • Designed future state infrastructure based upon business requirements.
  • Validating cost reductions through on-going quarterly reviews and account management.
  • Accelerated Engagement – quickened Clients realization of cost savings and service optimization.
  • Built telco inventory and optimized existing services.
  • Replace antiquated network services with best in class technologies.
  • Eliminated 1 FTE savings of $75k.
  • 32.2% reduction in total telecom costs.